Quality Manager, dnata Italy
Pubblicato il 11-10-2026 - dnata in Milano
dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
In Italy, dnata provides ground handling activities to airlines through passenger services, ramp operations, baggage assistance and cargo services at Milano Linate, Milano Malpensa and Roma Fiumicino airports.
Quality Manager,
you will oversee certification and compliance across Airport Operations Italy, ensuring adherence to quality, safety, security and regulatory requirements. You will maintain the Quality Management System (QMS), monitor operational compliance, manage non-conformities and drive continuous improvement across airport operations.
This role is based in Italy (either Rome or Milan stations).
In this role, you will
- Develop, maintain and continuously improve the Quality Management System (QMS), implementing the Quality Policy across all functions.
- Ensure compliance with regulatory, customer, company, ISAGO/ISO, aviation and airport requirements.
- Lead Quality Assurance and Quality Control through audits, inspections, monitoring and process reviews, aligned with the Global Quality Assurance Audit Programme.
- Coordinate internal and external audits, reporting outcomes, risks and recommendations to senior management.
- Manage non-con