Athletics Ticket Representative

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Job Description

Brown University Athletics is currently seeking candidates for the Athletics Ticket Representative. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 38 varsity teams with approximately 1,000 athletes who participate within the National Collegiate Athletic Association (NCAA-D1).

This tempo parziale, 11-month seasonal position is responsible for selling tickets and will-call at various athletic events. Job duties and responsibilities include, but are not limited to:
- Providing excellent customer service at home athletic events.
- Process sales in AudienceView ticketing system.
- Ensure PCI compliance with cash control process.
- Managing complimentary tickets at will-call.
- Scanning tickets and all-season passes.
- Assisting guests with online ticket purchases at varied athletic events.
- Assisting guests to their seats and/or reviewing their tickets to monitor access to reserved seats/hospitality sections.
- Prior experience in customer service or hospitality industry.




- Prior experience with event tickets or cash handling.
- Ability to handle conflict and pressure and direct questions and complaints to the appropriate person.
- Math skills to accurately calculate charges and make change in a high-pressure situation.
- Requires knowledge of, or demonstrated ability to learn, specific ticketing protocols and rules pertaining to Ivy League and NCAA.
- Possess a willingness and ability to support a diverse and inclusive environment.
- Basic proficiency in Excel, Word, internet and email capabilities.

All division employees are required to demonstrate exemplary ethical conduct and conformance to NCAA rules and regulations; the duties of the position are to be performed in compliance with all NCAA, Ivy League rules and regulations; and any rules violations on behalf of themselves or any knowledge of violations within the division are to be reported to the compliance office and appropriat

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