Vice President of Customer Success

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The Vice President, Customer Success is a key member of the PHT Leadership Team responsible for leading customer onboarding, implementation, training, adoption, customer success, and service delivery across the PHT portfolio
This executive oversees approximately 90 customer-facing professionals through multiple layers of leadership and is accountable for ensuring customers successfully implement, adopt, and realize value from PHT solutions throughout the customer lifecycle
The role leads teams supporting Health Language, CSC, and Medi-Span and partners closely with Product, Sales, Marketing, Technology, Finance, and Content leadership to drive customer retention, operational excellence, revenue realization, and long-term growth
As one of the three primary functional leaders within PHT, alongside the VP Product and VP Sales, this leader will play a critical role in shaping customer delivery strategy, scaling customer-facing operations, and creating a more unified and efficient operating model across the business
Scope of Leadership




Lead an organization of approximately 90 employees across multiple layers of management
Provide executive leadership across customer-facing teams supporting Health Language, CSC, and Medi-Span
Directly manage Director-level leaders
Oversee customer onboarding, implementation, training, adoption, customer success, support, retention, and operational performance across the PHT portfolio
Support a diverse portfolio of healthcare technology, SaaS, data, terminology, content, analytics, and workflow solutions serving pharmacies, providers, payers, PBMs, health systems, government agencies, and healthcare technology partners
Why This Role Matters
This role is more than leading implementation and customer success teams. It is responsible for bringing together multiple customer-facing organizations, creating a scalable operating model, standardizing best practices, and ensuring customers consistently realize value from PHT solutions
Success will b

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cwkwf