Guest Services Manager
Pubblicato il 11-10-2026 - Rosewood Rome in Roma
Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.
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Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.
Rosewood Rome is currently casting for a Guest Services Manager,
responsible for leading and managing all front desk and door operations to ensure exceptional guest experiences across the entire property. This role requires a dynamic leader with a passion for service excellence, attention to detail, and the ability to inspire a team to deliver personalized and memorable guest interactions, and reports into the Director of Front of House. Key Responsibilities:
- Guest Experience:
- Ensure seamless check-in/check-out processes and personalized guest services;
- Handle VIP arrivals, special requests, and guest complaints with discretion and professionalism;
- Maintain high standards of hospitality and service in line with Rosewood brand expectations.
- Team Leadership:
- Supervise, train, and motivate front office staff including reception, bell desk, and night audit;
- Conduct regular performance reviews and coaching sessions;
- Foster a culture of excel