Villas Guest Experience agent
Pubblicato il 11-10-2026 - Borgo Pignano Tuscany Relais & Châteaux in Volterra
Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.
Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.
We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.
Your Next Opportunity
We are looking for a Villas Guest Services Agent for the 2027 season — a dynamic, proactive individual with a strong passion for hospitality. You will be the main point of contact for guests staying in our nine villas, ensuring a personalized andimpeccable service. You will work closely with the Front Office and other operational departments,
ensuring that every guest experience meets and exceeds Relais & Châteaux and Borgo Pignano standards.
Main Responsibilities
- Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards.
- Provide a warm welcome and assistance to guests staying in our villas.
- Assist guests with restaurant reservations, activities, and experiences offered by the property.
- Anticipate guests’ needs and respond promptly and courteously to every request.
- Collaborate with Housekeeping, Concierge, In-Room Dining, and Front Office to ensure a smooth and coordinated service.
- Check the condition of the villas and common areas, reporting any issues or malfunctions.
- Deliver food and beverages to the villas upon guests’ request.
- Ensure compliance with safety, hygiene, and operational standards.
- Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every interaction with guests.
The Profile We Are Looking For
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