Junior Account Manager
Pubblicato il 11-10-2026 - Smartness in Italia
About The Company
At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go
About The Role
At Smartness, we help hospitality businesses make smarter decisions, simplify their operations, and improve their business performance through technology and AI. As a Junior Account Manager for the DACH market, you will be responsible for building and developing strong relationships with our hospitality customers, helping them get the most value from Smartness and supporting them in achieving their business objectives. You will act as a trusted partner for your customers: understanding how their business works, analysing their performance, identifying opportunities,
and translating data and market dynamics into practical recommendations. This is not a traditional account management role. You will combine relationship management with business consulting, data analysis, and hospitality expertise. Over time, you will develop the ability to independently manage your portfolio and become a point of reference for your customers when making decisions about their business.
What will you do?
- Manage a portfolio of customers: Build long-term relationships with hotel owners, property managers, and hospitality professionals across the DACH market.
- Understand each business: Learn how your customers operate, their positioning, market, distribution setup, objectives, and main business challenges.
- Monitor performance: Regularly analyse KPIs, business performance, demand patterns, market trends, and other relevant data to identify opportunities and potential issues.
- Provide strategic recommenda