Client Success Manager
Pubblicato il 11-10-2026 - Altro in Firenze
Job Description: Client Success Manager Bookassist are seeking a highly motivated and dynamic Client Success Manager who will report to the Client Success Team Leader. The role requires a strong knowledge of the hospitality industry and would suit a person with experience of revenue management and marketing/e-commerce within the hotel sector. With the knowledge and experience that they bring to the role along with the extensive training that they will receive in our products and services, the successful candidate will: build strong relationships with our clients; serve as an escalation point for their portfolio of clients in relation to the products and services they have purchased; and ensure that the clients business grows in line with specified targets.
JOB RESPONSIBILITIES: Working closely with a portfolio of clients across the designated market (Italy) to drive and grow their revenue
Liaising with the team leader to set yearly and monthly revenue targets for each hotel client and working to achieve and surpass these
Communicating with clients on an on-going basis to ensure their online booking platform is optimised to ensure the highest rate of conversion possible and that they are availing of all upgrades
Continuously developing online strategies that meet each individual clients needs based on market trends
Liaising with our in-house Digital Marketing team to maximise the online visibility of the hotels clients and to drive qualified traffic to the client’s website
Working with clients to ensure their website if fully optimised for conversion using the latest conversion optimisation strategies
Educate clients on new initiatives in both digital marketing and technology that will give a client an opportunity to be an early adopter
Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency
Keep abreast of key trends in the industry & share with clients
Be