Villas Guest Experience agent
Pubblicato il 11-10-2026 - Altro in Italia
Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience.
Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality.
We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.
Your Next Opportunity We are looking for a Villas Guest Services Agent for the 2027 season — a dynamic, proactive individual with a strong passion for hospitality. You will be the main point of contact for guests staying in our nine villas, ensuring a personalized andimpeccable service. You will work closely with the Front Office and other operational departments,
ensuring that every guest experience meets and exceeds Relais & Châteaux and Borgo Pignano standards.
Main Responsibilities Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards.
Provide a warm welcome and assistance to guests staying in our villas.
Assist guests with restaurant reservations, activities, and experiences offered by the property.
Anticipate guests' needs and respond promptly and courteously to every request.
Collaborate with Housekeeping, Concierge, In-Room Dining, and Front Office to ensure a smooth and coordinated service.
Check the condition of the villas and common areas, reporting any issues or malfunctions.
Deliver food and beverages to the villas upon guests' request.
Ensure compliance with safety, hygiene, and operational standards.
Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every interaction with guests.
The Profile We Are Looking For At least 2 years of expe