Nights Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cym0t

As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his working hours, working closely with GSM, Director of FOH and MD when needed.Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.* Participate in the training, coaching, and development of the Night Team.* Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.* Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.* Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa,



and Valet teams to ensure a seamless guest experience.* Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.* Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.* Maintain accurate guest records and ensure confidential information is updated within the Property Management System.* Track key performance indicators and recommend continuous improvement initiatives for overnight operations.* Ensure the implementation and monitoring of quality standards and luxury service procedures.* Ensure compliance with internal procedures, policies, and safety regulations.* Work closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night.* Maintain Front Office and back-office areas in a clean, organized, and secure condition.* Support the hotel's sustainability initiatives and pro

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8cym0t