Local Support Specialist
Pubblicato il 12-10-2026 - Ratehawk in Italia
Join Our Team as a Local Support Specialist at RateHawk
L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
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- Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
- Team Collaboration:
Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Record Details: Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
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- Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage
- Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus
- Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
- Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Empathetic Communicator: You understand and empath