12 ott - Roma
PRAGMATIKE
Location: Remote
Employment: Full-Time
Start Date: ASAP
Experience: 5+ years
Language: Fluent English required | French is a PLUS
Industry: Cloud Infrastructure / GPU Compute / AI Infrastructure
About The Opportunity
Pragmatike is hiring on behalf of a fast-growing GPU compute and cloud infrastructure company serving enterprise customers running demanding AI and compute workloads.
As the Senior Solutions Engineer, you will own the technical side of enterprise customer relationships from pre-sales through onboarding and ongoing production usage.
You will work closely with enterprise customers, account managers, product and infrastructure teams to make sure customers can successfully deploy, run and scale their workloads.
This is a highly autonomous, hands-on role for someone who enjoys solving complex infrastructure problems and taking full ownership of the customer experience.
What You'll Do
- Own enterprise customer onboarding: manage access, networking, storage, server handover and first workloads through to production.
- Act as the first technical point of contact for enterprise customers, understanding and troubleshooting issues before escalating to SRE or engineering when needed.
- Own technical issues through resolution: provide context to internal teams, coordinate communication and ensure issues are closed properly.
- Support pre-sales activities: lead technical discovery, solution design, sizing, demos and POCs alongside the commercial team.
- Design and run POCs with clear technical success criteria and help customers move from evaluation to production.
- Debug customer workloads hands-on, including inference and multi-GPU workloads, working directly with customer engineering teams.
- Monitor account health proactively: identify technical risks, communicate incidents and RCAs, track uptime and surface potential issues before they become blockers.
- Work cross-functionally with Account Management, Product, SRE and Engineering to translate customer req
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