Customer Success Manager
Pubblicato il 12-10-2026 - Fondazione Bruno Kessler in Milano
FBK is redefining how Life Sciences & Healthcare companiesmanage public tenders.
Our AI-powered platform brings the entire tender lifecycle into one place, from finding and qualifying opportunities to coordinating submissions and tracking results.
By automating repetitive work and turning tender information into structured, actionable data, we help commercial and tender teams move faster, collaborate more effectively and focus on the opportunities that matter most.
Today, FBK supports more than €10B in tenders every year across 120+ countries.
We’re looking for anEngagement Associate to help more organizations transform how they manage and win public tenders.
What's in it for you
- A product that's actually used and valued by global companies
- Cross-functional teams with real ownership and fast feedback
- A front-row seat in how AI is changing enterprise software
- The opportunity to work closely with customers and help them improve real business processes
- A clear path to grow your skills and take on more responsibility
- Flexibility,
support and people who love building things that matter
The team
You will join our Account team within Professional Services, working alongside Engagement and Business Analysts and collaborating closely with Sales, Marketing, Product and Engineering.
You will own a portfolio of existing customers, building trusted relationships, helping them achieve measurable outcomes with FBK and driving retention and expansion.
As your product, domain and commercial judgement deepen, you will take on increasingly complex and strategic accounts.
AI is part of both our platform and the way we work, helping us surface insights, strengthen account planning and identify new opportunities.
The work you'll do
- Build trusted relationships with customers by understanding their business priorities, tender management processes and evolving goals
- Own the post-implementation customer journey, driving ongoing adoption, retention and account growth across y