Customer Care Process Support Specialist
Pubblicato il 12-10-2026 - Medtronic in Milano
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.A Day in the LifeCustomer Service specialist role combining day-to-day operational support with structured contribution to customer enablement, escalation follow-up, problem solving, process documentation and adoption of digital tools within an assigned scope.The Customer Care Process Support Specialist manages customer and stakeholder requests, including non-standard inquiries, incidents, complaints, escalations and service issues, in line with established procedures and escalation paths. In addition to case management, the role contributes to customer enablement,
escalation follow-up and problem solving by identifying recurring issues, organizing relevant information and supporting practical improvements within the team.The role uses frontline experience, customer feedback and operational data to support root cause analysis, knowledge management, process documentation, standardization and adoption of digital or AI-assisted tools. It works with Customer Care colleagues, team leads and cross-functional partners, escalating decisions or risks that fall outside its defined authority.MissionTo deliver reliable Customer Care support and contribute to a more consistent, proactive and digitally enabled service model. The role supports three priorities within an assigned scope: helping customers use available channels and solutions effectively, improving visibility and follow-up of escalations, and contributing to fact-based problem solving and process improvements.Key responsibilities1. Customer Service operations