10 ott - Bardi
Simcorp
Overview
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As a Lead Service Delivery Consultant, you will act as the primary client contact for production support and relationship management, ensuring effective issue resolution and system enhancements of SimCorp Dimension. You will collaborate with clients and global SMEs to deliver Front-to-Back solutions, driving automation, better end-user experience, and client satisfaction. You'll configure and optimize applications, monitor operations, and translate customer needs into future product enhancements. This role combines technical delivery with knowledge transfer, policy input, and cross-team collaboration in an international setting.
Retribuzione / Benefits
Flexible working hours
Health insurance and pension plan
13th and 14th-month pay
Ticket restaurant (8,50 EUR per working day)
Professional training and courses
Career development in international environment
Responsabilità
Serve as the main client contact for production support and relationship management
Provide live support to resolve issues in SimCorp Dimension and system operations
Perform application configuration maintenance and handle daily operational requests
Assess customer requirements for system enhancements and inform product management
Collaborate with SimCorp colleagues and clients to prioritize and deliver best-practice solutions
Implement additional functionality in SimCorp Dimension for existing customers
Share knowledge and ensure efficient client solutions with internal teams
Conduct training and coaching to enable optimal software use
Contribute to policy making and strategic direction of the function
Work on the EMEA shift with possible extended hours, weekends, or holidays
Requisiti fondamentali
Hands-on SimCorp Dimension knowledge
Minimum 8 years in asset management, insurance, superannuation funds, funds management, or custodian
Educational background in finance or economics
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Experience with Front Office, Back Office, Accounting processes or Financial Transaction Workflows
Strong client communication, presentation and consulting skills
Proven track record of delivering high client satisfaction
Ability to manage multiple tasks in time-sensitive contexts
Team spirit and willingness to share knowledge
Fluency in English, additional languages advantageous
proactive service-mindedness
problem-solving under pressure
cross-functional collaboration
SimCorp Dimension expertise
configuration maintenance and workflow optimization
application monitoring and troubleshooting
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