Front desk agent
Pubblicato il 12-10-2026 - Borgo Pignano Tuscany Relais & Châteaux in Italia
Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate nestled among the hills and valleys of Tuscany, where elegance, authenticity, and sustainability come together to create a unique hospitality experience. Our philosophy is based on slow living, organic farming, and respect for nature, creating an atmosphere that combines the comfort of a 5-star resort with the warmth of Tuscan hospitality. We offer our guests refined stays, exceptional food and wine experiences, and wellness-oriented activities. Joining our team means contributing to the creation of memorable moments through passion, courtesy, and attention to detail.
Main Responsibilities
Manage check-in and check-out operations efficiently, professionally, and in accordance with company standards. Provide a warm welcome and assistance to guests throughout all stages of their stay. Assist guests with restaurant reservations, activities, and experiences offered by the property. Monitor, record, and verify the accurate billing of stays and services used. Handle requests, feedback, and complaints promptly,
empathetically, and with a solution-oriented approach.
Collaborate with Housekeeping, Concierge, Reservations, and Food & Beverage departments to mensure a seamless and personalized guest experience. Update and maintain the operational reports required by Management. Ensure compliance with Relais & Châteaux and Borgo Pignano Tuscany standards in every guest interaction.
Reporting Line Front Office Manager The Profile We Are Looking For At least 2–3 years of experience in a similar position within a 4- or 5-star hotel, resort, or luxury hospitality environment. Excellent customer-service orientation and a strong service mindset. Excellent problem-solving and prioritization skills. Professionalism, discretion, and attention to detail. Excellent communication and interpersonal skills. Strong teamwork and a collaborative spirit.
Excellent command of English; knowledge of a second foreign language is co