Support engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d2780

Extreme Engineering Solutions (X-ES) is seeking a highly motivated Support Engineer to help maintain our reputation for delivering industry-leading customer support across a broad portfolio of embedded computing products. We are looking for a detail-oriented individual with strong communication and organizational skills to join our dedicated team of support engineers. The Support Engineer role is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.
Duties And Responsibilities
Provide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X-ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools. Understand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application specific issues. Provide technically accurate well-written responses to customers. Collaborate cross functionally with all disciplines of engineering, manufacturing, quality,



and sales to research and resolve customer issues. Identify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues. Provide customers with status updates on product returns and repairs. Help maintain documentation of X-ES support interactions by including responses in the customer support tracking system.
Required Qualifications
Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field. Proficient with computers, demonstrating strong organizational skills, exceptional attention to detail, and a consistent commitment to accuracy. Highly self-motivated in order to drive projects forward to meet project deadlines. Strong written, verbal, and interpersonal skills. Ability to work efficiently and independently. Ability to work onsite from our facility located at 9901 Silicon Prairie Parkway in Verona, WI.
Desired Qualif

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d2780