Technical Support Agent (M/W/D)
Pubblicato il 12-10-2026 - Alpitronic in Bergamo
YOUR RESPONSIBILITIESProvide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting callsDiagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentationGuide on-site technicians remotely during troubleshooting, maintenance, and repair activitiesManage and prioritize technical cases according to customer impact and defined Service Level AgreementsEnsure accurate documentation, timely follow-up, and appropriate escalation of unresolved issuesCollaborate with internal teams to improve troubleshooting procedures and service qualityYOUR QUALIFICATIONS & SKILLSTechnical education or relevant experience in technical support, maintenance, field service, or a comparable technical roleStrong troubleshooting, analytical, and problem-solving skills.Clear written and verbal communication skills, with the ability to guide technicians remotelyAbility to manage multiple priorities and remain effective in a fast-paced, time-sensitive environmentCustomer-focused, proactive, and structured approach to workAbility to work independently and within an international teamAvailability to work in a 24/7 shift-based support organization, including nights, weekends, and public holidaysExperience with electrical systems, electronics, networking, ticketing systems, remote diagnostics, log analysis, or EV charging technology is considered an advantageProfessional fluency in English and either German or French is mandatoryOUR COMMITMENTInnovative work environment in a young, dynamic teamHigh-tech projects in the future-proof sector of e-mobilityOpportunities for advancement in a growing companyA wide range of further training opportunitiesTotal compensation starting from € 38,000 gross per year,
including a 20% variable premio based on goal achievementAdditional company benefitsThe compensation indicated represents the total compensation for this role. Final compensation may vary based on the candidate's experience, qualifications, skills, and the scope of responsibilities. Should the position's responsibilities, seniority level, or location differ during the recruitment process, the applicable compensation may be adjusted accordingly, taking into account local market conditions and internal compensation frameworks.Scopra di più su questo ruolo leggendo le informazioni qui sotto, quindi invii la sua candidatura per essere preso/a in considerazione.SHAPING THE FUTURE, TOGETHER!WHY ALPITRONICTogether with our customers, we are driving the world towards sustainable mobility - with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).WHAT MAKES WORKING FOR US SPECIALAre you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. xysqume Join our team and grow with us!The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.#J-18808-Ljbffr