Principal Customer Experience Specialist - Service & Repair Emea

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d3i58

Overview
Le seguenti informazioni forniscono una panoramica delle competenze, delle qualità e delle qualifiche necessarie per questo ruolo.
In this senior, individual-contributor role you drive customer experience improvements for the EMEA Service & Repair Customer Care. You'll leverage feedback, data, and journey insights to boost satisfaction, optimize service delivery, and support digital transformation. You'll collaborate across countries and functions to shape priorities and deliver measurable impact. This is a mission-driven opportunity to elevate patient-facing services while advancing a customer-centric culture at Medtronic.
Retribuzione / Benefits
competitive salary
flexible Benefits Package
short-term incentive (MIP)
Responsabilità
Lead EMEA CX programs (NPS and VoC) for Service & Repair Customer Care
Analyze feedback, journey data, complaints, and performance metrics to find root causes and opportunities
Translate insights into regional and local priorities, action plans, and measurable outcomes
Coordinate cross-functional improvement initiatives with clear ownership and governance




Measure and communicate impact through dashboards and executive reporting
Represent Customer Care in regional CX forums to inform broader priorities
Partner with digital teams to boost adoption of customer-facing tools and self-service solutions
Foster a customer-centric culture by sharing best practices and coaching teams on continuous improvement
Requisiti fondamentali
Bachelor's or advanced degree
Fluent English
Experience in Customer Experience, Customer Care, Service Operations, Continuous Improvement, or related field
Leading CX, NPS, VoC, or journey improvement xrdbqlu programs across multiple teams or markets
Analysing customer and operational data to derive actionable insights and improvements
Leading cross-functional initiatives and influencing without direct authority
Applying structured problem-solving, root-cause analysis, project management, and change management
Developing executive-level reports, presentations, and dashboards
cross-functional collaboration
stakeholder influence
coaching and mentoring
NPS
VoC
customer journey mapping

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d3i58