Program Services Manager
Pubblicato il 10-10-2026 - Altro in Lazio
Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since ****. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.
What We Offer
38K yearly gross salary
Incentive bonus based on targeted results
Merit increase based on performance
Personal and Professional Growth opportunities, available upon request
Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC
Travel Deals: Worldwide Grand Circle tour packages available at a discounted price
Referral Premio
Full onsite training program
Unique corporate culture
Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices
All benefits are applicable at company discretion
Key Responsibilities
Recruit and train Tour Guides aligned with our Company Values
Build and maintain hiring and training plans to support all product needs
Lead Tour Guide meetings and training sessions both in-office and on the road
Create individualized training plans for new Tour GuidesSupport, inspire, and coach the existing Tour Guide team to achieve excellence
Conduct live coaching via phone, Microsoft Teams, and in person
Ride along on tours to assess and support on-the-ground performance
Assign Tour Guides based on performance and operational requirements
Address underperformance when necessary
Engage with travelers during tours
Provide 24/7 emergency support to Tour Guides
Manage administrative tasks while traveling and in the office
Review passenger feedback to inform coaching plans
Deliver weekly reports to Regional Leadership
Key Requirements
Experience in corporate culture-driven hiring and training
Demonstrated ability to lead, motivate, and develop people to achieve high-quality results
Strong prioritization and decision-making skills
Ability to conduct effective one-on-one communication using feedback models
Comfortable working in a fast-paced environment
Confident public speaking and presentation skills
Proficiency in Microsoft Word and Excel
Ability to travel as required
Travel industry experience preferred