Local Support Specialist (Italy)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d4a32

Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
What You'll Do:
Help Our Partners:
Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
Be Transparent & Customer-Centric:
Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
Handle Tickets & Escalations:
Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
Manage Bookings:
Handle booking modifications and relocations with attention to detail and urgency.
Team Collaboration:
Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
Manage Expectations:
Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
Record Details:
Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
Language Skills:
Advanced level of Italian and English – you'll need to speak and write fluently. Knowledge of Spanish, Greek,



Romanian, Serbian or other language is an advantage!
Industry Experience:
Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
Proactive Mindset:
You don't just solve problems – you prevent them. You anticipate partner needs and take initiative.
Cool Under Pressure:
Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
Empathetic Communicator:
You understand and empathize with customer concerns while working toward the best solution.
Quick Learner:
Fast at picking up new tools, systems, and processes with a result-oriented mindset.
What We Offer:
Remote Work:
Work from the comfort of your home!
Salary:
base payment + monthly premio.
Dynamic Team:
Be part of a young and energetic group of specialists.
Growth Opportunities:
Tackle interesting and ambitious tasks that will elevate your professional skills.
Learning & Development:
We support your growth through seminars, trainings, and conferences.
Perks:
Take advantage of corporate discounts on hotels and other services.
The Process:
If this sounds like the perfect fit for you, we'd love to hear from you!
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d4a32