Customer Service Representative
Pubblicato il 12-10-2026 - Momentive in Assago
Job Title:Customer Service RepresentativeSummary:Prime contact for order-related activities, owning an independent portfolio of all customer accounts in one or two segments for their region.
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Acts as the extended arm of the commercial organization, fully accountable (RACI) for execution from order creation to delivery.Responsibilities Include:Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery — all order types and customers (EDI, export, web orders);Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve;Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality;Receive, enter and manage customer non-conformances/claims, including debit/credit note management;Build sustainable customer trust through open,
proactive communication.Qualifications:The following are required for the roleBachelor's degree/ Diploma with Customer Service Experience;Customer focused mindset;Fluent English: spelling, syntax, grammar;Significant customer relations experience in complex international and ever-changing environments;Ability to handle multiple requests and demands on time, prioritize workload depending on needs of customer and business for on-time completion of each request;Display strong business acumen enabling to take initiative and ownership of difficult customer situations;Inspires top performance in others by example of work ethic and job performance;Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;Attentive to details;Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.The following