CSR-Order Fulfillment Coordinator
Pubblicato il 12-10-2026 - The Gund in Marche
Job Type
Qualifiche, competenze e l'esperienza necessaria per questo ruolo sono disponibili nella descrizione completa riportata di seguito.
Full-time
Description
Overview
Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do
The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business
Job Summary
Manage the Order Fulfillment Process to insure the complete satisfaction of the customer's requirements. Second of three levels of customer service work. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, quoting, product or service. Representative require limited supervision.
Summary of Essential Job Responsibilities
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- Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
- Navigate through ERP-CRM software and database systems to enter quotes and customer orders as well as maintain and update software with customer notations (SSC-Sales, Service, Calls).
- Proactively follow up on quotes to understand what it will take to earn customer business
- Accurately respond to customer inquiries and quote requests in an expeditious and complete manner. Follow up on all opportunities for growth in our customer relationship.
- Build relationships with TGC's customer base to fully understand the customer's requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Coordinate with the Production Department to obtain accurate job cost estimates. Follow up on job cost performance using gross margin rep