12 ott - Milano
Altro
WeWorld supports people in overcoming emergencies, and it strives to guarantee that everyone can have a decent and dignified life as well as opportunities and a better future. WeWorld works in 15 countries around the world, including in Italy, with more than 120 emergency, humanitarian aid and development projects. Its activities mainly involve women, girls and young people, actors of change in every community for a fairer and more inclusive world. The organization operates in several natural and man-made crisis in various regions of the world. The emergency response, coordinated by the Humanitarian Aid Unit, is composed by multi-sectorial interventions comprising of WASH, EiE, CVA, Food Security, Protection, and others. The organization operates also in protracted crisis with provision of humanitarian aid through a prevention, emergency relief and rehabilitation approach.
Position: Head of Support Services - Roster Various Countries
Reporting Relationship: Country Representative
Location: to be defined according to needs
Deadline: 06/11/2026
Starting date: according to program needs
ROSTER WeWorld opened this Roster for Heads of Support Services with strong experience in both development and emergency settings and interested in short-notice, short-term deployments in countries where WeWorld may experience unexpected gaps.
Short-listed candidates will be contacted for an interview and selected candidates will become part of WeWorld roster list of professionals who will be contacted when needed.
Being part of the list does not guarantee any immediate or future collaborations with WeWorld. Inclusion on the roster list will be active for the ongoing year and can be renewed upon mutual agreement between WeWorld and the roster list members.
Job description The Head of Support Services is responsible for the management and coordination of all country support services departments, including Finance, Human Resources, Logistics and Procurement. Working closely with the Country Representative, Head of Programmes, Project Managers and relevant headquarters and regional colleagues, the role ensures efficient, compliant and accountable support to programme implementation.
MAIN TASKS & RESPONSIBILITIES Provide leadership, line management, support and guidance to country Finance, Human Resources, Logistics and Procurement teams
Coordinate support services planning, priorities and departmental development in alignment with country objectives and programme needs
Ensure that internal policies, standard operating procedures and the Local Operational Manual are developed, updated, contextualised, disseminated and applied
Establish effective interdepartmental coordination mechanisms and maintain a proactive link between support services and programme teams
Oversee accounting, financial reporting, country budgets, project budget preparation and revisions, expenditure monitoring, cost allocation and country financial planning
Supervise procurement and logistics operations in accordance with WeWorld manuals and donor requirements, including assets, fleet, warehouse, stock and base management
Ensure compliance with employment regulations and oversee staffing analysis, payroll, insurance, employee benefits, training and capacity development for support services staff
Supervise the preparation and management of expenditure verifications, audits, spot checks and internal or donor assessments, ensuring effective collaboration across departments
Regularly review support services processes, strengthen oversight and corruption-prevention measures, mitigate operational risks and ensure improvement recommendations are implemented
Ensure appropriate archiving, timely delivery of reports and documentation, and effective collaboration with relevant authorities, partners, vendors, donors and other stakeholders
When required, support the Country Representative with emergency headcounts and the implementation of safety and security measures in WeWorld premises
ESSENTIAL REQUIREMENTS Qualifications and Knowledge
Degree in Economics, Political Science or a related field
Deep knowledge of the administrative rules and procurement procedures of major international donors, including ECHO, EU, UN and AICS
Fluency in written and spoken English
Full professional competency in Microsoft Office Suite, especially Word, Excel and Outlook
Professional experience
At least four years of professional experience in similar roles
Proven experience managing Finance, Human Resources, Logistics and Procurement functions in international cooperation or humanitarian contexts
Experience in budgeting, financial reporting, donor compliance, procurement and audit processes
Skills and Abilities
Strong management, planning, reporting, monitoring and organizational skills
Ability to coordinate, support and train multidisciplinary teams and strengthen staff capacity
Ability to analyse processes, identify risks and implement practical improvements
Proactive and dynamic attitude, with the ability to work independently and prevent or resolve problems
Ability to adapt and work under pressure in complex and multicultural contexts
Good listening, communication and teamwork skills
Strong commitment to the Mission of WeWorld and demonstrated integrity in relation to NGO values and ethical standards
Cultural, gender, religious, nationality and age sensitivity and adaptability, treating all people fairly without favouritism
DESIRABLE REQUIREMENTS Previous professional experience in one or more WeWorld countries of operation or in comparable humanitarian contexts
Fluency in Italian
Fluency in another language relevant to WeWorld countries of operation, such as French, Arabic, Portuguese, Ukrainian, Pashto, Farsi or Swahili
WHAT WE OFFER Type of contract: short-term or medium-term assignments, according to program needs
Economic conditions: according to WeWorld Expatriates Compensation Policy
Base Salary (3.190€ - 3.790€ gross monthly) + Contributions reflecting role complexity and hardship level of the duty station
Wellbeing & Inclusion: One day of paid menstrual leave per month. We promote a positive and inclusive work environment based on psychological safety, respect, and team empowerment
Health insurance: covered
Flight ticket : covered
Visa/work permit: covered
The recruitment process may be closed early if a suitable candidate is found. Due to the large number of applications, we apologise in advance and will only respond to those profiles deemed suitable for the role.
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