Assistant Store Manager
Pubblicato il 12-10-2026 - Altro in Milano
ASTIER DE VILLATTE is a French company specialised in the production and sales of high-end products such as ceramics, scented products (candles, incense, colognes, perfumes), cutlery, glasses, stationery, published works, castings, furniture, chandeliers, lamps… made available through its stand-alone stores (2 in Paris, 1 in Seoul), its Eshop and a very selective global network of high-end retailers (luxury department stores, home interior, fashion & select stores and niche perfumeries…).
Since its inception in 1996, ASTIER DE VILLATTE has been internationally recognised for the singularity, eclecticism and quality of its creations. Distinguished with the French label of excellence “Entreprise du Patrimoine Vivant” (living heritage company), ASTIER DE VILLATTE positions itself today as a global brand, iconic for authentic and discreet French luxury and art of living.
The Assistant Store Manager supports the Store Manager in the day-to-day running of the boutique. They contribute to sales development, team leadership and compliance with the Maison’s retail procedures. In the absence of the Store Manager, they ensure business continuity.
Responsibilities and Duties
Sales Development
Maintaining an active presence on the shop floor and actively contributing to sales growth and client database development
Welcoming, advising and building loyalty with a discerning clientele
Representing the Astier de Villatte brand image and upholding the Maison’s standards
Assisting with customer disputes and specific payment transactions
Ensuring the quality of the sales approach and the effective sharing of product knowledge
Proactively suggesting ways to improve the customer experience and the boutique’s commercial performance
Customer Experience
Welcoming and assisting every customer with care and a personalised approach
Tailoring recommendations to each customer’s needs and expectations
Contributing to customer loyalty and the development of long-term client relationships
Ensuring the quality of the customer journey, from welcome to payment, across the entire team
Team Management
Supporting and motivating the team on a daily basis
Coaching the team to increase average transaction value and drive complementary sales
Assisting with staff scheduling and task allocation
Supporting and training new team members
Monitoring performance and reporting team needs to the Store Manager
Supervising the team and ensuring business continuity in the Store Manager’s absence
Boutique Management
Stock Management
Assisting with the monitoring of deliveries, transfers, replenishment and stock movements
Managing the follow-up of weekly orders
Ensuring product availability and anticipating replenishment needs to minimise stock-outs
Participating in stocktakes and monitoring stock discrepancies
Reporting any irregularities and specific needs to the Store Manager
Boutique Presentation and Maintenance
Ensuring the boutique is well maintained on a daily basis and consistently reflects the Maison’s image
Ensuring the proper presentation of products, merchandising and window displays
Ensuring that sales areas and stockrooms remain clean, organised and functional
Assisting with the implementation of merchandising updates and commercial activities
Identifying maintenance and upkeep requirements and reporting them to the Store Manager
Cash Register / Banking
Processing and checking payment transactions in accordance with established procedures
Monitoring cash registers and reporting any discrepancies
Ensuring compliance with cash-handling procedures
Reporting
Reporting relevant information to the Store Manager
Assisting with sales and team performance monitoring, and providing regular feedback on product performance
Reporting relevant information to the Retail Management team in the absence of the Store Manager
We are looking for a sunny, dynamic and enthusiastic personality, with a genuine passion for customer service and a natural ability to connect with people. The ideal candidate is warm, positive, proactive and brings great energy to the team, while embodying the spirit and values of Astier de Villatte.
12 months minimum of professional experience in retail, ideally in luxury
Fluent in Italian & English, and mastery of a third language appreciated
Affinity for decoration, design and high-end products
Motivated, dynamic and rigorous
Impeccable presentation
Good humour and open-mindedness
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