Order Entry Clerk - Maternity Replacement

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d78qe

You will be the first point of contact for our customers, supporting them via phone and email.
Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.What you will doHandle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when neededRespond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical,



or service teams as appropriateBuild and maintain a solid understanding of the company's products and servicesIdentify customer needs and clearly communicate relevant information to internal service and technical departmentsAccurately record customer interactions using internal systems and data entry toolsWhat you bringTechnical Diploma or equivalent qualification (approximately 12 years of education)At least 2 years of experience in a customer service or contact center environmentConfidence in handling customer interactions by phone and emailAbility to navigate computerized systems and learn new applications quicklyStrong communication skills, problem?solving mindset, and customer?focused attitudeWhy join usBe part of a collaborative and supportive teamDevelop your skills in customer service and communicationWork in an environment that values quality, reliability, and continuous improvement#J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d78qe