NOC Operator - iKOMG Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d7nhv

We are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.

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The candidate should be fluentin English and have basic computer know-how;Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/lavoro da remoto position

Responsibilities:

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- Monitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free.

- Customer support – act as the initial point of contact for all the company’s clients.

- Troubleshoot and fix technical issues.





- Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.

- Manage escalation process until resolution, including coordination with in-house engineers and third parties.

- Manage and coordinate technical maintenances related to the company’s distribution services. xysqume

- Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.

- Work on a shift rotation basis, on a 24/7 basis.

Requirements:

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- Good knowledge of English

- Basic computer skills (MS Office programs)

- Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound

- Engineering studies will be considered an advantage

- Technical or customer support experience will be considered an advantage

- Having a car will be considered an advantage

Location: Rome, Italy

Email:

Type: Full time, On Site

Language: English

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d7nhv