Customer Success Adoption Analyst

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d8y74

Overview
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In this role you support customers in adopting and realizing value from Siemens Grid Software solutions. You will work cross-functionally with Customer Success, project teams, and grid operators to embed digital solutions into daily operations. You'll map as-is and to-be processes, drive change management, and design adoption plans. This is a hands-on position at the intersection of business processes, technology, and customer outcomes, offering meaningful impact on grid modernization.
Retribuzione / Benefits
flexible hybrid working model
wellbeing ecosystem
parenthood support
health reimbursement programs
psychological support services
continuous learning opportunities
Responsabilità
Analyze as-is business processes and design optimized to-be workflows aligned with objectives
Conduct gap analyses and support documentation, SOPs, and transition plans
Develop and execute change management strategies to boost adoption and reduce resistance
Tailor communications and engagement activities for different stakeholders
Create and support customer communication plans ensuring clear messaging




Identify learning needs and coordinate role-based training and enablement materials
Measure training effectiveness and iterate learning experiences
Provide Hypercare support post-deployment as trusted advisor
Monitor adoption trends, identify risks, and propose enhancements to processes and solution portfolio
Collaborate with Customer Success Managers and account teams to maximize ROI and outcomes
Requisiti fondamentali
Bachelor's degree in Engineering, Computer Science, Business Administration, or related field
?3 years in Business Analysis, Customer Success, Adoption, xrdbqlu Change Management, or similar, preferably in energy/SaaS deployments
Strong understanding of distribution grid operations, grid planning, and IT/OT landscapes
Ability to translate complex technical information into practical, customer-focused solutions
Excellent communication, facilitation, and stakeholder management skills
Professional proficiency in English
communication
facilitation
stakeholder management
SaaS deployment experience
grid operations and IT/OT awareness
change management methodologies (Prosci, Kotter)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8d8y74