People & Culture Manager
Pubblicato il 10-10-2026 - AccorHotel in Lazio
pReporting to the General Manager, the PC Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace.
The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations - all with an unwavering commitment to our luxury standards and guest service excellence.
/ph3Strategic Leadership HR Operations /h3ulliDefine and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.
/liliLead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning development, compensation benefits, payroll, and personnel administration.
/liliTranslate business priorities into effective people strategies and operational HR solutions.
/liliEnsure a culture of continuous improvement and alignment with the brand's identity and luxury positioning.
/liliUpdate, review and ensure compliance with LQA/Forbes.
/li /ulh3Crew Planning Workforce Scheduling /h3ulliCo-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.
/liliManage the People Culture department budget, balancing service excellence with cost-effectiveness.
/liliMonitor key crew-related KPIs, including resources, absenteeism, shift coverage, and compliance with rest periods and working time regulations.
/liliWork closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.
/liliContribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.
/li /ulh3Industrial Union Relations /h3ulliMaintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.
/liliManage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.
/li /ulh3People Engagement Workplace Culture /h3ulliPromote a culture of well-being, engagement, and excellence across all departments.
/liliOversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.
/liliSupport managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.
/liliDeploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.
/li /ululliMaster's degree in Human Resources or related field.
/liliMinimum 5 years of experience in a senior HR role, knowledge of the railway sector is mandatory.
/liliDeep knowledge of industrial and union relations for the sector.
/liliExcellent interpersonal and communication skills; fluent in Italian and English fluent.
/liliHands-on and strategic.
/liliProficiency with HR systems and tools and MS Office /li /ulpGross annual salary range:*************** € + premio /pulliStaff cantine /liliALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
/liliLearning development: Opportunity to develop your talent and grow within your property and across the world!
/li /ulpOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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