Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8dd5lf

Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
Work Model: On-site (Lisbon office, Portugal)
Availability: Immediate onboarding

Schedule: Full-time (40 hours/week), rotating 8-hour shifts available 24/7

Position Overview

Looking to transition into an exciting new role in Portugal? Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives. In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms.

We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment. In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.

Core Responsibilities

- Customer Interaction: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
- Issue Resolution: Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
- Information Recording: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
- Target Achievement: Strictly hit key operational targets, such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
- Continuous Learning: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.

Candidate Requirements

- Language Skills: Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration and software navigation.
- Availability:



Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
- Work Location: Ability to work 100% on-site at our modern corporate office in Lisbon (remote work is not available).
- Work Authorization: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
- Core Competencies: Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.

Remuneration Packages

Candidates can choose between two tailored compensation options based on their personal situation:

- Option A: Local Offer (For Lisbon Residents)
- Gross Monthly Base: €1,262.33 (spread over 12 monthly payments).
- Housing: Candidate-sourced living arrangements.
- Best Suited For: Local residents or individuals organizing their own accommodation in Lisbon independently.
- Option B: Relocation Offer (For Candidates Moving to Lisbon)
- Gross Monthly Base: €1,059.00 (spread over 12 monthly payments).
- Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
- Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
- Best Suited For: Applicants relocating to Lisbon from international locations.

Perks & Benefits

- Professional Growth: Defined pathways toward team leadership, quality assurance, or training roles within the organization.
- Paid Training: Fully funded, comprehensive onboarding instruction program starting from day one.
- Workplace Environment: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
- Health Support: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
- Local Advantages: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.

How to Apply

Send your current CV in English or Italian. Qualified candidates will be contacted rapidly by our talent acquisition team for an initial phone screen!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8dd5lf