Account Manager
Pubblicato il 12-10-2026 - Altro in Italia
At Smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. As Europe's leading experience brand, we are entering an exciting new chapter—evolving from a gift box company into an experience company. Your mission, as an Account Manager, is to help us strengthen relationships with existing partners and uncover new business opportunities. In this role, you'll be in daily contact with partners—primarily via phone and online meetings to assist with questions, explore growth potential, and build long-term, trust-based relationships.
The Account Manager's daily duties are evaluated across the following dimensions:
Client Relationship Management:
You must establish and maintain long-term client relationships based on trust and serve as the main point of contact and trusted advisor for partners. Plan and execute quarterly business reviews (BR) for top accounts and groups.
You are responsible for retaining clients and growing account value through effective relationship management.
You must identify and pursue upselling and cross-selling opportunities within existing accounts and develop and present partner-specific business reviews to maximize results for all stakeholders.
Top 50, flagship accounts) and achieve quarterly contract targets.
Resolve issues promptly using correct processes and training materials.
You will be required to analyze client data to identify growth opportunities and provide thoughtful recommendations to clients based on their needs and market trends.
Review BI reports weekly and analyze partner performance KPIs.
Provide actionable recommendations based on data and market trends.
Participate in gap-closing plans and strategic portfolio analysis.
The role requires you to manage multiple client accounts with structured weekly and daily plans, with strong organizational skills and pay close attention to detail in client communications and contract terms.
Use Salesforce tasks and tools for prioritiz