12 ott - Firenze
Kim Luxe Travel
Florence, Metropolitan City of Florence, Italy
About the job Virtual Travel Assistance Agent
We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.
Key Responsibilities
- Respond to traveler inquiries through email, phone, and messaging platforms
- Assist with reviewing travel plans and helping confirm important trip details
- Provide helpful information regarding destinations, travel guidelines, and company procedures
- Check in with clients prior to departure to ensure they have everything needed for their tripAddress concerns in a professional and timely manner and refer complex issues when appropriate
Ideal Candidate
- Friendly and professional communication style
- Customer service experience is helpful but not required
- Organized with strong attention to detail
- Comfortable working with digital tools and online platforms
- Interest in travel and assisting others with their plans
- Remote work environment with flexible scheduling
- Training and resources to support success in the role
- Opportunities to grow within the travel industry
- Access to travel-related benefits and industry discounts
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