Product Support Specialist
Pubblicato il 12-10-2026 - UN Atlas in Roma
Organizational context
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives and building a pathway to peace and prosperity. WFP operates in diverse and challenging environments, utilizing food assistance to support people recovering from conflict, disasters, and extreme weather. The organization values diversity, inclusion, and a high-performing workforce committed to its mission.
Job purpose
The M365 Product Support Specialist will be instrumental in ensuring the secure, robust, and efficient management of WFP's core Microsoft 365 platform. This role focuses on providing day-to-day support and operational management for collaboration tools like SharePoint Online, Teams, OneDrive, Exchange Online, and the Power Platform. The specialist will manage software licensing, administer M365 services, oversee service health, and implement optimized administrative processes. Key responsibilities include proactive user empowerment, risk reduction, and enhancing organization-wide productivity through effective tool utilization.
The role also involves developing documentation, providing high-level technical support for key meetings, and contributing to continuous service improvement based on user feedback and data analysis.
Responsibilities
The M365 Product Support Specialist will be responsible for the comprehensive management and support of the World Food Programme's Microsoft 365 platform. This includes overseeing software licensing, ensuring efficient assignment, optimization, renewals, and vendor coordination. The role involves administering and supporting core M365 services such as SharePoint Online, Teams, OneDrive, Exchange Online, and the Power Platform, including user access, permissions, licenses, and security configurations. A key responsibility is the setup and governance of Power Platform and Copilot environments. The specialist will monitor M365 service health, coordinate issue resolution, and communicate