Technical Support Specialist - Systems
Pubblicato il 12-10-2026 - Danaher in Vercelli
Overview In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability.
This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits remote work arrangement premio / incentive pay meal vouchers internet reimbursement and home office IT peripherals Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues Collect and document instrument-related complaints,
perform root cause analysis and replicate issues when possible Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime Prioritize and resolve critical cases with remote or on-site assistance as needed Share expertise across the team, contribute to knowledge base updates, and assist with training Support customers to ensure continuity of patient testing and overall satisfaction Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation ~2-3 years experience in health care / biomedical environment and knowledge of diagnostic market ~ Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting ~ Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols) ~ strong communication and customer focus ~ team collaboration and knowledge sharing ~ instrument hardware/software troubleshooting ~