Desktop Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8df7mv

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive L2 Desktop Engineer to provide second-level local and remote desktop support, troubleshoot hardware and software issues, and deliver reliable technical assistance to end users. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex IT challenges to supporting users with their technology needs, we put our people first.
Start your journey with Excis and grow with us
What You’ll Do:
- L2 Desktop Support: Provide second-level desktop support remotely and onsite, responding to end-user incidents and service requests and ensuring timely resolution of technical issues.
- Hardware, Software & Network Troubleshooting: Resolve hardware, software, and network issues involving Windows, MS Office, TCP/IP, DNS, DHCP, workstations, peripherals,



and other authorized end-user devices.
- Ticket & SLA Management: Manage service tickets within agreed SLAs, ensuring accurate updates, appropriate prioritization, timely resolution, and proper escalation when required.
- Workstation Installation & Configuration: Install, configure, and maintain workstations and end-user devices, ensuring systems are properly set up and ready for business use.
- System Updates & Infrastructure Support: Support system updates, software installations, security patches, and basic infrastructure-related activities to maintain a stable and secure IT environment.
- Documentation & Knowledge Management: Document troubleshooting steps, solutions, and resolutions accurately and contribute to the IT knowledge base to support consistent service delivery.
- L3 Escalation: Identify and escalated complex or unresolved technical issues to L3 support teams, providing detailed troubl

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8df7mv