12 ott - Bari
Altro
Engineer - Cloud & Infra Management Role- Technical Helpdesk Coordinator Level 1 Location- LTM Client - Italy Bari, Apulia (5 days Onsite) Key Role Responsibilities First point of contact for all end user reporting technical issues over the phone, Chat or email or web Responsible for providing the first line of technical support of hardware, Operating Systems subsystems andor applications for customers andor employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and categorize and record reported queries and provide solutions Responds to common requests for service by providing information to enable fulfilment Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as when appropriate to resolve tickets Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates Maintain confidentiality with regards to client customer information adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install modify and repair computer hardware and software Required Candidate Profile Minimum 03 years of relevant experience working as Helpdesk Associate Should possess basic understanding of ITIL Practices
13 ott - Monopoli
Showroom Quaranta Silvino
13 ott - Bolzano
Legami
13 ott - Venezia
Intermedia Selection
13 ott - Cosenza
Acrobatica