12 ott - Firenze
Francescana Family
We are looking for an experienced Maître with a strong background in fine dining to join the team at Gucci Osteria da Massimo Bottura in Florence.
Reporting directly to the Restaurant Manager, the Maître d’ will play a central role in the operational coordination of the dining room and in ensuring an impeccable, authentic and personalized hospitality experience, consistently maintaining the highest standards of service and attention to detail.
Main Responsibilities
- Coordinate and supervise the front-of-house team during service, ensuring smoothness, precision and compliance with service standards.
- Welcome guests and oversee their entire experience, from arrival through to departure.
- Lead pre-service briefings, organizing sections and assigning team responsibilities.
- Ensure an in-depth knowledge of the menu, ingredients, preparations and allergens, guaranteeing their accurate presentation to guests.
- Work closely with the kitchen and Sommelier team to ensure a coordinated and seamless service.
- Supervise the care and maintenance of tables throughout all stages of service.
- Anticipate guests’ needs and handle special requests, special occasions and VIP guests with discretion and professionalism.
- Address any guest feedback during service promptly, sensitively and with a solution-oriented approach.
- Support the training and professional development of junior members of the front-of-house team.
- Ensure the correct application of the restaurant’s procedures and service standards.
- Support the Restaurant Manager in the daily operational management of the dining room, promptly reporting any issues, needs or opportunities for improvement.
- Contribute on a daily basis to creating a collaborative, professional and excellence-driven working environment.
Requirements
- Proven experience as a Maître d’ or in a similar position within Michelin-starred restaurants, fine dining establishments or luxury hospitality environments.
- Excellent knowledge of fine dining
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