12 ott - Verona
Lake Ridge Bank
At Lake Ridge Bank, we believe exceptional lending experiences depend on strong operational support and attention to detail. As a Retail Loan Service Specialist, you'll play a key role in servicing mortgage, consumer, and retail loans throughout their entire lifecycle, from origination through payoff. This position offers a dynamic opportunity to work with loan servicing, escrow administration, secondary market investor reporting, payment processing, and other critical lending functions while making a direct impact on both customer and business success.
If you're passionate about accuracy, compliance, and delivering outstanding service to customers and colleagues, we'd love to have you join our team.
- Review and process daily loan service reports, mail, tickets, and make corrections and adjustments as necessary. Advise management of issues, anomalies, etc.
- Onboard all loans directly to the Navigator system including, but not limited to mortgage, consumer, retail, and participation loans.
- Provide timely and accurate payoff quotes as requested by client &/or third-party title insurance companies.
- Process paid notes within expected or required time frames which includes data entry of the transaction, typing of satisfactions or lien releases, and updating all systems appropriately.
- Process loan payments, manage and monitor automatic payment requests.
- Reconcile mortgage accounts.
- Promptly respond to client inquiries and assist in problem solving client issues/needs.
- Assist in maintaining and producing procedures for tasks in .
- Reporting and remitting payments, payoffs, etc., to secondary market
- Work through discrepancies following reporting of data (correct Freddie and FNMA edits and complete ECR’s for MPF Xtra and Traditional loans)
- Promote and maintain positive relations with all internal and external contacts, clients, and potential clients.
- Regularly review and be knowledgeable about bank products and services. Refer clients to other personnel to assist with cross selling of bank products.
Escrow Duties
- Process all aspects of the escrow function, to include the following:
- A. Work with outside vendors to obtain correct real estate tax and insurance premiums amounts and ensure they are paid timely and accurately.
- B. Review annual escrow analysis notices to ensure accuracy
- C. Review system set up to ensure accuracy of payments.
- Monitor loans with Private Mortgage Insurance to ensure compliance.
- Balance with the Private Mortgage Insurance companies to ensure payment is complete and provide additional information if requested.
- Process Private Mortgage Insurance cancellations in accordance with the secondary market guidelines.
- Review and monitor client hazard and flood insurance policies to include updating current insurance information, monitoring reports, paying hazard items from escrow, etc.
- Tracking and requesting final title policies and recorded documents.
Other Responsibilities
- Perform other tasks which are supportive in nature to the essential functions of the job and department, but which may be altered or redesigned depending upon individual circumstances.
- Works as part of a team to accomplish office/dept goals. This includes working additional hours as needed and/or taking on additional responsibilities as needed within other rotations.
- Assist with various projects as needed and/or perform other duties as assigned or requested.
- Participates in internal/external training as appropriate.
- Participates in community involvement/bank activities as appropriate.
- Perform all other duties as assigned or requested.
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