Technical Service Engineer
Pubblicato il 12-10-2026 - Solplanet in Prato
- At SOLPLANET, we are driven by a simple idea: solar for everybody.
- We strive to create the best possible experience for distributors, installers, and end users.
- That’s why our solar inverters, energy storage systems, and EV chargers are designed to be easy to install, reliable, and user-friendly.
Who We Are:
- Private equity-backed AISWEI is a provider of renewable energy solutions, including solar inverters, batteries, EV chargers, heat pumps, and energy management solutions.
- AISWEI has more than 17 years of expertise in R&D; and manufacturing, with a strong technology heritage from Germany and China.
- With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the major manufacturers of solar string inverters worldwide.
- AISWEI operates under its own brand in China and internationally under the SOLPLANET brand. It also serves global brands as an ODM service provider.
- Our international team shares a common goal: making renewable energy accessible and supporting local communities worldwide.
How you’ll help us:
- Provide technical troubleshooting support to distributors, installers, EPCs, and customers via phone, email, and digital communication channels.
- Deliver technical training sessions, webinars, and product presentations to distributors, installers, service partners, and internal colleagues.
- Provide technical support during customer meetings and pre-sales activities when required.
- Build and maintain strong relationships with distributors, installers, EPCs, and service partners.
- Collaborate with the Sales team to support customer relationships and business development.
- Work closely with Product Management, R&D;, and headquarters to resolve technical issues and improve products and processes.
- Monitor relevant Italian technical regulations and grid-code requirements.
- Support the qualification, onboarding, and management of authorized service partners.
- Document technical cases and customer interactions accurately in the CRM system.