12 ott - Pavia
Msx International
Overview
In this role you diagnose and resolve complex vehicle faults to minimize downtime and ensure first-time-right repairs. You will support dealerships on-site and remotely across Italy, using OEM diagnostic tools to tackle electrical and drivability issues. You’ll document findings clearly and coach technicians, feeding insights into continuous improvement. This position combines hands-on diagnostics with cross-functional collaboration to support vehicle workshops and fleets.
Responsabilità Provide on-site and remote diagnostic support to dealerships and repairers
Diagnose and resolve complex electrical, electronic, and drivability faults
Operate OEM diagnostic tools (e.g., wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
Identify root causes using wiring diagrams and technical documentation
Support individual cases and broader fleet issues
Create clear technical reports and case updates
Coach technicians and provide hands-on guidance
Feed recurring issues into continuous improvement processes
Requisiti fondamentali Strong experience in automotive diagnostics / technical support / workshop or field service
Proven ability to fix complex electrical/electronic faults
Hands-on use of OEM diagnostic tools
Confidence reading wiring diagrams and technical documentation
Experience working with workshops, engineering, or technical teams
Ability to support and guide technicians
Preferred: field-based or multi-site support, multi-brand OEM/importer technical support background
Clear communication
Coaching and mentoring
Collaborative mindset
OEM diagnostic tools (wiTECH, DiagBOX)
Modern vehicle systems: powertrain, ADAS, body electronics
Networks: CAN / LIN / FlexRay
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Acrobatica