About is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space.
Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens 's value proposition. envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
Role Overview
As the Client Operations Team Leader at ,

you will play a crucial role in overseeing and managing the Client Operations Team. Your primary responsibilities will include leading the team in handling incoming leads, streamlining the onboarding process for merchants, and ensuring the smooth operation of 's services. You will act as a vital link between various internal departments to support the effective use of internal systems and processes while maintaining up-to-date client information in the company's database.
Responsibilities
Team Leadership: Lead, mentor, and manage the operations team to ensure effective handling of incoming leads and seamless onboarding of new merchants; Lead Assessment: Assess and assign incoming leads to the appropriate team members to optimize workflow and maximize efficiency; Merchant Onboarding: Oversee and assist existing merchants throughout the onboarding process and payment acceptance setup, ensuring a smooth and s

Client operations team manager

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