K-Way - Customer Service Manager - Italy Wholesale

13 ott - Torino
Altro

We arelooking for a Customer Service Manager – Italy Wholesale to lead ourCustomer Service team and ensure an efficient, proactive and solution-orientedservice for our Wholesale business.

Reportingto the Italy Wholesale Commercial Director , the role combines teamleadership with hands-on operational responsibility across order management,shipments, deliveries, customer requests and issue resolution.

Proven experience in B2BCustomer Service , ideally within fashion, apparel, retail or consumergoods.

Previous experience leading orcoordinating a team.

Solid knowledge of Wholesaleprocesses , order management and delivery flows.

Strong cross-functionalcollaboration and stakeholder management skills.

Excellent organizational,analytical and problem-solving abilities.

Proactive, autonomous andresults-oriented approach.

Good knowledge of Excel and ERP/business management systems.

AS400 experience is a plus.

Italianand English proficiency.

If you arean experienced Customer Service professional looking for a role combining teamleadership, operational ownership and continuous improvement , we would loveto hear from you.

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