12 ott - Napoli
Salesforce
The Senior Program Manager plays a meaningful role leading both large-scale, cross-functional initiatives as well as new product launches within our Customer Success organization PMs are responsible for programs from beginning to end, ensuring cross team collaboration, flawless execution and effective communication They work closely with executives, strategy leaders, technology partners and many more to drive critical programs and activities across the company PMs do this by understanding the business strategy, the customer experience necessary to realize the strategy, and the impact of the technology and process changes to our people Drives the strategic development of large scale, cross organizational programs Understands and contributes to the overarching business strategy; bridges the gap between cross functional teams to realize the program vision Builds cross functional relationships and proactively drives alignment across a diverse set of stakeholder groups Partners with Experience teams to influence technology and process building that align to Customer Success strategies Collaborate with Product Architects, Support Engineers and Success Managers to design Delivery models that best suit the customer experience Ability to adapt communication style and content to necessary audiences ranging from executive leadership to cross functional working groups Develops program approach and leads the charge to successful delivery Drives program plan and all related launch activities tied to the Product, Offer and/or Experience launch through our formal stage gate process Partner with Business Technology and other shared services teams to appropriately staff, prioritize and capacity plan across all programs through the use of agile methodologies Lead weekly and/or daily team calls to drive program alignment as well as monthly Steerco calls to gain executive buy-in Successfully bridges the gap between strategy, capacity, content, technology, engineering, support delivery &
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