13 ott - Milano
Jll
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Location: Assago, Milan
Reports to: Regional Facilities Manager (JLL)
Position Overview
JLL is seeking an experienced Workplace Coordinator to support facilities coordination in Milan. This role requires a customer-focused professional who can seamlessly coordinate both hard and soft services while maintaining the highest standards of service delivery and client satisfaction.
Key Responsibilities
Customer Service Excellence
Provide receptionist and client host responsibilities at front of house.
Serve as primary point of contact for facilities-related inquiries and requests. Maintain exceptional customer service standards, ensuring prompt and professional responses. Build and maintain strong relationships with clients, vendors, and internal stakeholders. Monitor service delivery performance and implement continuous improvement initiatives. Handle escalations professionally and work toward swift resolution.
Facilities Coordination
Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System. Supervise regular building fabric maintenance. Oversee maintenance and repairs of in scope assets. Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance. Ensure compliance with health and safety regulations and building codes. Complete regular office audits to ensure safe, comfortable & maintained environment. Manage cleaning services, waste manag
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