13 ott - Asiago
Bet On Talent
Location: Hybrid in Malta or Remote
Reporting to Head of CRM
We’re looking for a data-driven, player behaviour-obsessed Live Casino & Sports CRM Manager to own CRM growth for Live Casino.
Live Casino GGR is your primary focus. Sportsbook is your secondary one. Along the way, you’ll build the cross-sell journeys that turn single-product players into higher-value, multi-product customers.
Your Impact
Live Casino growth
• Own the Live Casino CRM strategy and promotional roadmap, with Live Casino GGR as your north-star KPI.
• Build campaigns, journeys and segments around player behaviour, game preferences, providers, tables and Live Casino events.
• Identify underpenetrated segments and migrate them into Live Casino. Work with the CRM Performance Manager to optimise the vertical.
Sportsbook CRM
• Support the Sportsbook CRM strategy with event-led campaigns around major sporting events, leagues and the betting calendar.
• Drive sportsbook activity, frequency and retention in a way that complements Casino and Live Casino.
Cross-sell & wallet share
• Own cross-sell between Sportsbook, Casino and Live Casino in every direction.
• Use behavioural data to decide when and how to introduce a player to a new product, rather than relying on broad promotions.
• Build automated and campaign-based journeys that grow multi-product participation, ARPU and LTV.
Promotions & performance
• Own the Live Casino component of the monthly CRM calendar and support Sportsbook planning.
• Test new mechanics rather than repeating premio-led campaigns. Every promotion should have a clear objective and KPIs.
• Track GGR, penetration, frequency, cross-sell conversion, bonus cost and ROI, working closely with BI, Product and CRM Performance.
What Makes You a Fit
• Strong iGaming CRM experience, with proven Live Casino expertise. You understand its players, mechanics and commercial drivers.
• Sportsbook CRM experience is a must, including sporting calendars and event-driven campaigns.
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