12 ott - Milano
Hyatt Centric
Organization- Hyatt Centric Milan Centrale
Summary
Hyatt Centric Milano Centrale is looking for a brilliant F&B; Outlet Manager for one of Milan’s most beautiful lifestyle rooftops.
He/she has a natural flair for lifestyle hospitality and strong communicational skills. The role involves actively up selling to each guest at each correct opportunity to maximize revenue and works to achieve personal and team related revenue and service goals.
He/she assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. He/she handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
He/she will maintains positive guest and colleague interactions with good working relationships maintaining good customer relationships.
He/she will spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
Qualifications
Qualifications
• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics
• At least 2 years of progressive experience in a hotel or a related field a 2-year college degree and 3 or more years of related experience.
• Strong experience in F&B; service
• Must be able to convey information and ideas clearly.
• Must work well in stressful high pressure situations maintaining composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Familiar with the general organization of a Hotel and know the function of each department.
• Communicates in a timely and efficient manner poss
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