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Cross Border Talents is seeking an Italian-speaking Customer Support Representative to join our POS System Solutions team. You will be the primary contact for customers, delivering support for a leading POS platform in a fully remote role with relocation assistance from outside Portugal.
You will handle inquiries via phone, email, and chat, document interactions in the CRM system, and collaborate with technical teams to resolve complex issues while aiming to meet KPIs and SLA targets.
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