Front Office Manager m/v

13 ott - Roma
Altro

Yourmaintasks: BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers ManageFrontOfficeschedules ProvidetrainingforFrontOfficeteams Givetoursoftheestablishmenttoprofessionalsandcustomers Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized Controlandmonitoraccountsreceivable Developthehotel'sturnoverthroughupsellactions Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction ParticipateinandleadHeadofDepartmentmeetings Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.

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