13 ott - Milano
Altro
MotorK. Driving the AI revolution in automotive.
MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools: from CRM and inventory management to predictive analytics and digital advertising, that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.
We move fast, we think big, and AI is at the core of everything we do, not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.
We're looking for a Customer Success Manager to join our Customer Success team to be based in our Antwerp office. This role would require a relocation to Belgium.
The Role The Customer Success Manager role will cover a wide range of account management, onboarding, and client growth tasks, as it liaises with the Delivery, Sales, and Product teams. The Customer Success Manager will:
Serve as the primary reference point for clients throughout their entire lifecycle with MotorK, taking full account management ownership
Own the customer onboarding journey from contract signature to successful product go-live, ensuring product activation aligns with the dealer's digital strategy and signed SLA
Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution
Drive adoption, prevent churn,
and execute upselling/cross-selling activities to meet individual and team revenue goals
Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method
Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates
Requirements
Our ideal Customer Success Manager will have previous experience in Sales, Account Management, or Customer Success (ideally within a SaaS or digital product environment) and digital marketing strategy knowledge.
As well as
Previous experience in account management or customer success, with a strong plus for end-to-end customer onboarding ownership
Deep understanding of the B2B automotive dealer sector and web technologies (CMS, SEO concepts) or SaaS industry
Project management mindset with proven ability to bridge business requirements and technical delivery teams
Exceptional stakeholder management, communication, and relationship-building skills
Native Flemish speaker, fluency in French and English A proactive, goal-oriented approach with a passion for digital technologies and automotive innovation
Work Pattern and Location
Permanent contract,
tempo pieno
Monday - Friday
Hybrid role with occasional field trips
Location : Antwerp
Benefits
Salary range: 40k-50k depending on experience
Commission plan: between 10 and 20% of fixed salary
Relocation support package
Meal Vouchers (for each day worked) 8€
ECO Vouchers
Hospitalisation Insurance
Mobile phone and SIM
Three days of onboarding in our Milan office, with evening team building event
Bi-monthly appointment for collaboration days, with free breakfast in the office
Modern centrally located office, with gym onsite
Internal training paths and support with external education
Diverse and dynamic environment, with plenty of opportunity to grow and make an impact
Company benefits including discounts on famous brands
What You Can Expect From the Recruitment Process
HR interview - AI fluency assessment (English)
Hiring Manager interview (French, Dutch)
Peer interview / skills assessment (French, Dutch)
C-level interview (English)
MotorK is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Our company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MotorK are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion or belief, age, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
13 ott - Monopoli
Showroom Quaranta Silvino
13 ott - Bolzano
Legami
13 ott - Venezia
Intermedia Selection
13 ott - Cosenza
Acrobatica