13 ott - Rivoli
Hays
Your New Company
Our client is a leading international company. To support the Customer Operations team, we are looking for a Customer Service Representative on a maternity cover contract.
Your New Role
Reporting to the Customer Service Manager, you will play a key role in ensuring an excellent customer experience by managing orders, requests, and customer communications while collaborating closely with internal stakeholders.
Key responsibilities include
- Processing customer orders accurately and efficiently through SAP;
- Managing consignment replacements and special order requests while ensuring product availability;
- Handling Returned Merchandise Authorizations (RMAs) in accordance with company procedures;
- Registering, monitoring, and resolving customer complaints in collaboration with internal departments;
- Building and maintaining strong customer relationships through proactive support and effective communication;
- Coordinating with cross-functional teams to gather information and provide timely responses to customers;
- Supporting the management of the Travel Stock program in compliance with quality standards;
- Maintaining and updating customer records to ensure data accuracy and process efficiency.
What You'll Need to Succeed The ideal candidate has at least 2 years of experience in Customer Service, Sales Support, or another customer-facing role within an international environment.
You will also possess
- Bachelor's Degree in Business Administration, Marketing, or a related discipline;
- Strong customer orientation and communication skills;
- Excellent relationship-building and problem-solving abilities;
- Good knowledge of Microsoft Office applications (Outlook, Excel, Word, PowerPoint);
- Experience with SAP or other ERP systems will be considered a plus;
- Fluent English, both written and spoken;
What You'll Get in Return You will join a dynamic and multicultural environment within a growing international organization, where you will have the opportunity to further develop your customer service expertise and collaborate with highly qualified professionals.
RAL € 25.000/30.000
What You Need to Do Now
If you are interested in this opportunity, click "Apply Now" and submit your updated CV.
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