Integration Manager
Pubblicato il 13-10-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Integration Manager & Technical Support Specialist based in Italy. This is a hands-on technical support and integration role focused on ensuring merchants are fully configured, technically validated, and ready for successful production launches. You will work at the intersection of merchant onboarding, payment integrations, troubleshooting, and platform reliability within a fast-moving fintech and crypto environment. The role involves configuring payment methods and routing, validating APIs, investigating transaction issues, and identifying the root causes of technical incidents. You will collaborate closely with international merchants and Engineering teams to resolve complex issues and ensure smooth Go-Live experiences. With significant ownership over production readiness, your work will directly contribute to platform reliability and merchant success.
This is an excellent opportunity for a technically curious support professional who enjoys solving challenging problems and working with modern financial infrastructure.
Accountabilities
- Lead technical merchant onboarding by configuring integrations, payment routing, and payment methods across PSP, on/off-ramp, and card solutions.
- Manage API access and system environments, including issuing API keys and ensuring configurations are correctly established for production readiness.
- Validate API requests and troubleshoot integration issues using tools such as Postman, identifying configuration or technical problems before merchants go live.
- Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and monitoring data to identify root causes and determine appropriate remediation.
- Use monitoring and observability tools such as Grafana to trace transaction errors and investigate issues across technical systems.
- Replicate and isolate reported bugs to dete